Supreme & Leader Caravans Warranty – What You Need to Know
Owning a Supreme or Leader caravan is all about enjoying the journey with confidence. To support that, each caravan is backed by a structured warranty and service program designed to keep you moving safely and minimise unexpected issues. Here’s a clear, customer-friendly overview of how the warranty works and what it means for you.
Warranty Coverage Overview
Your Supreme or Leader caravan is supported by a multi-level warranty program, including:
- 5-year warranty on the Roadking chassis
- 3-year manufacturer’s structural warranty
- Appliances covered separately under supplier warranties (typically 12 months or as specified by the manufacturer)
The warranty begins from the date of handover and applies to the original purchaser only.
What the Warranty Covers
The warranty is designed to protect against defects in structural workmanship and construction.
If a valid claim is approved, Supreme or Leader will:
- Assess the issue
- Repair or rectify defects relating to the original manufacture
- Supply parts and materials required to fix the issue
Some components, such as appliances and accessories, are covered separately by their respective manufacturers.
What’s Not Covered
Like all warranties, there are limitations. The warranty generally does not cover issues caused by external factors or lack of maintenance, including:
- General wear and tear or cosmetic deterioration
- Lack of regular servicing or failure to follow maintenance requirements
- Misuse, overloading, or incorrect towing setup
- Unauthorised modifications or aftermarket additions
- Damage caused by accidents, weather, corrosion or environmental exposure
- Consumable items or third-party components covered under separate warranties
Costs such as travel, accommodation, towing or loss of use are not covered, and repairs completed without prior approval may not be reimbursed.
Your Responsibilities as an Owner
To maintain your warranty, you play a key role in looking after your caravan. Your responsibilities include:
- Following the required servicing schedule and keeping records
- Maintaining the caravan in a safe and roadworthy condition
- Operating the caravan correctly and within its limits
- Stopping use and reporting any faults as soon as they arise
- Taking reasonable steps to prevent further damage
Failure to meet these responsibilities may affect or void your warranty.
Servicing Requirements
Regular servicing is essential to ensure safety and maintain warranty coverage.
Minimum servicing requirements include:
- First inspection at 1,500km or 3 months from delivery
- Ongoing servicing every 10,000km or 12 months (whichever comes first)
All servicing must be properly recorded, and receipts or documentation may be required to support a warranty claim.
Important Usage Notes
Supreme and Leader caravans are hand-built products, and some minor adjustments over time are normal:
- Components may settle or require minor adjustment during early use
- Regular maintenance helps identify and resolve these early
- Road vibration and usage will naturally lead to minor wear over time
These types of adjustments are considered part of normal ownership rather than warranty defects.
How to Make a Warranty Claim
If an issue arises, follow this process:
- Contact your selling dealer first
- Submit a written claim including:
- Details of the issue
- Photos or supporting evidence
- Service history and documentation
- Your claim will be reviewed and issued with a reference number
Important:
- Repairs must not be carried out without prior written approval
- Claims must include complete and accurate information
- Any prior damage, repairs or modifications must be disclosed
If approved, repairs will be arranged through authorised dealerships or repairers.
Key Tips to Protect Your Warranty
- Keep servicing up to date and within required intervals
- Retain all records, receipts and documentation
- Check tyre pressures, wheel nut torque and towing setup regularly
- Avoid overloading the caravan
- Address issues early to prevent further damage
- Always obtain approval before carrying out repairs
Final Word
The Supreme & Leader warranty program is designed to support you throughout your ownership journey. By maintaining your caravan properly and following the correct processes, you’ll protect your coverage and enjoy reliable performance for years to come.
Disclaimer
This article is intended to provide a general summary of the Supreme & Leader Caravans warranty and may be subject to change without notice. For the specific warranty applicable to your caravan, customers should refer to the official warranty policy and documentation provided and signed at the time of handover.