Franklin Touring Caravans – What You Need to Know

Franklin Touring caravans are built with a focus on comfort, practicality and ease of towing on sealed and well-maintained roads. The warranty is designed around this style of travel, giving you confidence while using your caravan within its intended conditions. Here’s a clear, customer-friendly overview of how the warranty works.

Warranty Coverage Overview

Franklin Touring caravans are supported by two levels of manufacturer coverage:

• 2-year manufacturer’s warranty covering defects in workmanship and manufacturing
• 5-year structural warranty covering key structural components such as chassis elements, walls and roof

The warranty begins from the date of delivery or first registration.

The manufacturer’s warranty may transfer to a subsequent owner for the balance of the period, however the structural warranty applies to the original owner only.

What the Warranty Covers

The warranty is designed to cover defects arising from manufacturing or workmanship under normal recreational use.

If a valid claim is approved, Franklin may:

• Repair the defective component
• Replace the component
• Use equivalent or updated parts where necessary, including refurbished components

What’s Not Covered

The warranty does not apply where issues are caused by external factors or non-compliance. Common exclusions include:

• General wear and tear or cosmetic deterioration
• Lack of servicing or maintenance (including seal maintenance)
• Misuse, overloading or incorrect towing setup
• Use outside the touring classification (including rough or off-road use)
• Unauthorised repairs or modifications
• Accidents, storms, corrosion or environmental damage
• Travel, accommodation or relocation costs
• Supplier components and appliances (covered under their own warranties)

Important Usage Notes

Touring vans are designed for sealed roads and maintained surfaces.

• They are not intended for off-road or heavily corrugated tracks
• Driving conditions, tyre pressures and towing setup must match the conditions
• Use outside intended applications may affect warranty coverage

Your Responsibilities as an Owner

To maintain warranty coverage, you must:

• Service the caravan at required intervals
• Maintain seals to prevent water ingress
• Operate the caravan within its design limits
• Stop use and report faults as soon as they arise
• Keep all service and maintenance records

Servicing requirements include:

• First service at 5,000km or 6 months
• Ongoing servicing every 10,000km or 12 months

How to Make a Warranty Claim

If an issue arises:

1. Contact your dealer or Franklin customer service
2. Arrange an inspection through an authorised repairer
3. Submit details, photos and supporting documentation
4. Wait for formal approval before any repairs begin

Important:

• Repairs must not be carried out without prior written approval
• Owners are responsible for transporting the caravan to and from repair locations
• Following the correct process is essential for claim approval

Key Tips to Protect Your Warranty

• Keep servicing up to date
• Inspect sealants annually
• Tow within recommended limits
• Avoid rough or unsuitable terrain
• Address issues early
• Retain all records and documentation

Final Word

Franklin Touring caravans are built for comfortable, on-road adventures. By maintaining your caravan and using it as intended, you’ll ensure strong performance and reliable warranty support throughout your ownership.